Creating Quality in Ministry
by Steve Clapp and Cindy Hollenberg Snider
"Quality" has become a popular buzz word in secular and religious circles, but what does it mean when applied to the ministry of the congregation? This book offers practical strategies for sharpening the focus and enhancing the impact of local church ministry. Chapters cover concerns such as:
Understanding Quality
What Quality Means in the Church
Finding, Preparing, and Reinforcing Volunteer Leadership
Quality in Pastoral Care
Quality in Traditional Worship
Quality in Christian Education
Quality in Contemporary Worship
$14 each. 10 or more copies, $9 each. Product Code: CQM
Creating Quality Study Guide
$7 each, with photocopy permission. Product Code: CQMSG
Contents:
Understanding Quality
 | W. Edwards Deming |
| What is Quality? |
| Quality and Church Growth |
What Quality Means in the Church
| The High-Quality Congregation |
Gaining Healthy Feedback
| Surveys |
| Interviews |
| Cottage Meetings |
| Planning Surveys for Congregational Groups |
| Continuing Evaluation |
Organizing Your Time and Work
| Staying on Task |
| Taking Care of Yourself |
| Approaches to Specific Tasks |
| Meetings |
Finding, Preparing, and Reinforcing Volunteer Leadership
| Training and Education |
| Pay in Silver Beavers - Not Dead Rats |
Enhancing Quality in Pastoral Care
| Hospital Calls |
| Nursing Home and Shut-In Calls |
| Use a Caregiver, Shepherd, or Deacon Model |
| Routine Pastoral Calls |
| Follow-up on Times of Crisis |
Enhancing Quality in Christian Education
| Physical Facilities |
| Teachers and Teaching |
| Creating a Sense of Belonging |
Enhancing Quality in Traditional Worship
| Timing |
| Appearance of Sanctuary |
| Anticipating Peoples Needs |
| Sensitivity to Visitors |
| Coordination |
| Variation |
| Music |
| The Sermon |
| Bulletins |
| Evaluation |
Enhancing Quality in Contemporary Worship
| Before Deciding on Contemporary Worship |
| The Decision is Made |
| Moving Ahead |
| Ideas for Contemporary Worship |